講師簡介

Claus Mortensen
Principal  Asia/Pacific Emerging Technology Research
IDC Asia/Pacific

Claus Mortensen is the Principal for IDC's Emerging Technology Advisory Services – including the Digital Marketplace & New Media program. He is based in IDC's Asia/Pacific headquarters in Hong Kong.

As a founding member of IDC's Emerging Technologies Council, Claus' main focus is to identify 'The Next Big Thing' in the ITC space as well as explore the impact of Web 2.0 and New Media in the Asian Digital Marketplace.

Claus was previously Research Manager in IDC's Asia/Pacific Telecommunications research program with more than 8 years of experience in the area.

Prior to joining IDC, Claus had extensive telecom research experience working as an analyst for Informa Telecoms Group in London and subsequently in Hong Kong, covering mobile telecoms in Europe and Asia. He also worked on and led various projects covering mobile data usage in Europe, mobile handset production and reverse logistics in China and Mobile Number Portability around the world.

Before becoming a telecoms analyst, Claus was a Legal Officer with the Danish telecoms regulator where he was in charge of the Danish public tenders for two TETRA radio networks and consulted on 2G and 3G tenders and auctions. He also worked on Danish and European Union regulatory reforms representing Denmark in European Union and ITU meetings.

Claus is often quoted in regional and local publications like Reuters, The Deal and Hong Kong and Singapore newspapers. He has also appeared on CNBC and Bloomberg TV.

Claus holds a Master's degree in Law from the University of Copenhagen, Denmark.
 

Collin Penman
Service Cloud Director for Asia Pacific  
Salesforce.com

Collin Penman is the Service Cloud Director for Asia Pacific, with an expertise in customer service, loyalty and acquisition.  For the last 19 years he has worked in the areas of Information Technology and Advanced Telecommunications marketplace, specifically consulting enterprise clients making decisions regarding the use of technology to transform business processes.

Before salesforce.com he was the Director of a number of enterprise software companies in the areas of B2B e-commerce, customer service, identity management, content management, video distribution and internet infrastructure on company and product positioning.

He has seen a lot of technology changes from Telex to Cloud Computing and stays abreast of the latest internet based technologies, architecture, and social networking applications as well as the computing infrastructure that support customers and channel partners.

許良杰 / Jack Xu
全球副總裁 / Corporate Vice President of Engineering  
思科 / Cisco Systems

許良杰現任思科(CISCO)全球副總裁，全面負責思科整合通訊產品的研發和營運，同時參與思科中國戰略的制定。 加入思科之前，許良杰是eBay公司首位華人副總裁兼中國研發中心董事長，並於2006年榮獲 “eBay 院士” 殊譽。

2000－2002年，許良杰擔任網易公司首席技術長，全權負責網易的技術、營運、市場行銷和產品研發。並成功推出163.com 郵箱，搜尋引擎，通行證，短信和線上遊戲平臺等產品，極大程度上推動了當時中國互聯網技術和產業的發展。1996－2000年，許良杰擔任Excite公司的首席科學家。

許良杰畢業於中山大學，獲碩士學位後赴美國伯克利加州大學留學。2007年受聘為中山大學軟體學院，通信和傳播學院以及資訊管理系客座教授。並擔任美國華源科學技術協會副會長，致力於中美間的科技，投資和創業的發展和交流。

Jack Xu is a corporate vice president at Cisco, where he is currently responsible for Cisco unified communications product portfolios. Prior to joining Cisco, Jack served as eBay's vice president of engineering & research and was an eBay Fellow. During his tenure at eBay, Jack created the company's global development strategy, led the development of its proprietary search and listings technology, and oversaw eBay Research lab, which was responsible for many cutting edge innovations. He also played a pivotal role in the expansion of eBay operations in Asia, and was the founding chairman of eBay Global Development Center in China. Prior to that, Jack was the Chief Technology Officer and member of CEO office at Netease (Nasdaq: NTES), where he was responsible for its technology, operations, marketing, research and product development. From 1996 to 2000, he held a senior management position at Excite.

Jack graduated from Sun Yat-Sen University with BA and MS degrees. While working towards his PhD at University of California at Berkeley, he was a research associate at Berkeley. Jack currently holds a visiting professorship in Software Engineering, Communications, and Information Management at Sun Yat-Sen University. In additional, he plays an active role in the community as the vice president (2007-2008) of Hua Yuan Science and Technology Association, a premier non-profit organization for promoting entrepreneurship.